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  3. Student Dispute Resolution

Student Dispute Resolution

Policy Author:
Student Affairs

Responsible Office/Department:
Student Affairs

Effective Date of Policy:
January 12, 2022

Policy Narrative

Daemen College is committed to serving its students effectively and responsively. Students with questions or complaints should communicate directly with the department or office concerned, with a view to resolving the issue as expeditiously as possible. 

Ordinarily, disputes with faculty members should be brought to the attention of the chair of the faculty member’s department or, if the dispute involves the chair, to the divisional dean. A student may choose to use the online Bias Report Form, if pertinent, for assistance in resolution. Disputes concerning grades (including determinations of academic dishonesty) are handled exclusively in accordance with the Grade Appeal Procedure found in the College Catalog and the Student Handbook.

Disputes with non-faculty employees should be brought to the attention of the employee’s supervisor for review and resolution.

Disputes between students that do not fall into one of the above-mentioned categories should be brought to the attention of the Dean of Students.

Students at the college level, regardless of age, have both the right and responsibility to represent themselves in all matters concerning their education. This includes their ongoing development of those life skills necessary to functioning as capable and successful adults in the workplace and beyond. As such, the direct involvement of parents or other personal advocates in dispute resolution at the college level is generally considered inappropriate. 

Students wishing to discuss an issue concerning a College employee are welcomed and encouraged to speak with an advisor in the Student Success Center (Research & Information Commons, first floor). Advisors can be valuable sounding boards who, while not “taking sides,” can help students clarify issues, explain any pertinent policies or procedures, and give supportive guidance on the student’s options.

Typically, in cases where the dispute potentially includes a violation of the Student Code of Conduct, the situation will be addressed via the procedures set forth in this handbook under the Conduct Review Procedures.

Purpose for Policy

To create and maintain an equitable environment where students have the optimal opportunity to succeed academically, personally, and professionally and where any and all Daemen College Community members feel safe, valued, and respected.

This policy’s virtual location is https://www.daemen.edu/student-life/student-affairs/student-handbook/section-5-general-college-policies

Updated on January 12, 2022

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